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Troubleshooting Guide
Hungama service deactivation
2.BB Customer
f. Complaint Booking
g. FUP upgradation history
3. Online test
f. Speedtest (select- Cherrinet Trichy)
4.DSLAM related
d. Check line SNR for ZTE
e. PING TEST
g. VLAN Calculator 1
h. VLAN Calculator II
5. Line rate change
d. Exge wise DSLAM List
6.NGN
a. NGN port reset
b. Check line condition by VLAN
c. Port reset by VLAN
7. FTTH
f. FTTH voip number creation
i. IP Pool test
8.VPN Related
Online Check
9. NIB
j. IP Pool test
BB NW Failures
10.WiFi
a. Access Point down -TTN SSA
b. Access Point down -Tamilnadu
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10.WiFi
b. Access Point down -Tamilnadu
